Terms & Conditions

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ROYL RESIN LTD

TERMS AND CONDITIONS OF SERVICE

Company Details

Royal Resin Ltd (Company No. 16195388)

12 Granary Wharf Business Park

Wetmore Road

Burton-upon-Trent

DE14 1DU

Email: harry@royalresin.uk

Tel: 07947 620266

1. Definitions

“Company”, “We”, “Us”, “Our” means Royal Resin Ltd.

“Client”, “You”, “Your” means the purchaser of the Services.

“Services” or “Works” means the resin flooring installation and associated preparation works described in the Estimate.

“Estimate” means Our written quotation.

“Contract Price” means the total agreed sum.

“Practical Completion” means the stage at which the Works are complete and capable of normal use, notwithstanding minor snagging.

“Writing” includes email, SMS, WhatsApp or other electronic communication.

2. Formation of Contract

2.1 A binding contract is formed when You:

• Pay the deposit; or
• Confirm acceptance of the Estimate in writing; or
• Permit the Works to commence.

2.2 By doing so, You confirm acceptance of these Terms in full.

2.3 Marketing images and previous installations are illustrative examples only. Decorative resin floors are handcrafted and will not be identical.

3. Price & Payment

3.1 A 60% - 75% deposit is payable upon acceptance unless otherwise agreed.

3.2 The remaining balance is due immediately upon Practical Completion.

3.3 Payment confirms Practical Completion and acceptance (subject to Clause 10).

3.4 You may not withhold payment or set off sums due because of a dispute.

3.5 Late payments incur interest at 4% above the Bank of England base rate per annum calculated daily plus recovery costs.

4. Access, Delays & Suspension

4.1 Start dates are estimates and may change due to weather, curing conditions, site readiness or events beyond Our control.

4.2 You must provide safe access, adequate power, lighting and ventilation.

4.3 If access or site readiness is not provided, We may suspend Works and charge for delay, remobilisation and wasted time.

5. Variations & Hidden Conditions

5.1 Any change in scope, finish, area, preparation requirements or design constitutes a Variation.

5.2 Variations must be agreed in writing and may alter price and timescale.

5.3 If hidden substrate defects, contamination, moisture or structural issues are discovered, We may stop and issue a revised cost.

6. Nature of Decorative Resin Flooring

6.1 All Royal Resin floors are handcrafted decorative finishes.

6.2 No two installations will ever be identical.

6.3 Lighting, angle, gloss level, temperature and environmental factors affect appearance.

6.4 Subjective dissatisfaction with artistic outcome does not constitute defective workmanship.

7. 5% Imperfection Tolerance

7.1 Due to the chemical, decorative and environmental nature of resin systems, up to 5% of the total installed floor area may contain minor imperfections without constituting a defect.

7.2 This tolerance includes but is not limited to:

• Artistic variation
• Pigment movement and marbling
• Tonal differences
• Light reflection changes
• Minor cracking or hairline movement
• Dust, fibre or micro contamination
• Minor trapped particles or insects
• Micro pinholes or surface texture variation
• Slight edge variation
• Minor surface stress lines

7.3 Such characteristics are inherent and do not entitle You to rejection, removal, replacement or refund.

7.4 Where imperfection exceeds 5% of total floor area and materially affects adhesion or performance, Clause 10 shall apply.

8. Substrate & Structural Risk

8.1 Resin systems bond to and follow the existing substrate.

8.2 Royal Resin Ltd is not responsible for:

• Substrate movement
• Structural cracking
• Settlement
• Latent moisture
• Hydrostatic pressure
• Contamination beneath surface
• Prior coatings or levelling compounds
• Failure of third-party workmanship

8.3 Unless a separate written moisture or structural assessment is commissioned, You accept the risk of latent substrate defects.

8.4 We do not guarantee against future cracking, movement or telegraphing of joints caused by building movement.

9. Heating Systems & Thermal Movement

9.1 All heating systems (including underfloor heating, radiators, heat pumps, electric mats or other heat sources) are entirely the Client’s responsibility.

9.2 We are not heating engineers and do not test or certify heating systems.

9.3 Heating may cause:

• Thermal expansion or contraction
• Stress cracking
• Delamination
• Moisture migration
• Discolouration
• Gloss variation

9.4 Royal Resin Ltd accepts no liability for defects arising from heating operation, temperature fluctuation or thermal movement.

9.5 You must ensure:

• Heating systems are fully commissioned
• Heating is switched off at least 48 hours before installation
• Heating remains off during installation and curing
• Heating is reintroduced gradually over at least 7 days

Failure to comply voids any related claim.

9.6 No guarantee is given against future movement or cracking caused by heating systems.

10. Inspection, Defects & Rectification

10.1 You must inspect the Works upon completion.

10.2 Any alleged defect must be notified in writing within 7 calendar days of Practical Completion and include photographic evidence.

10.3 Failure to notify within 7 days constitutes deemed acceptance.

10.4 No claim shall be valid unless We are given reasonable opportunity to inspect and rectify.

10.5 We may, at Our discretion:

• Repair the affected area;
• Recoat the affected section;
• Offer a reasonable price reduction.

10.6 Refund or removal will only be considered where rectification is technically impossible.

10.7 You must not appoint third parties to alter or repair the Works without written consent. Doing so voids any claim.

11. Curing, Aftercare & Maintenance

11.1 No foot traffic for 48 hours.

11.2 No heavy furniture for 14 days.

11.3 No vehicles for 31 days.

11.4 Damage caused by:

• Early use
• Furniture dragging
• Pets
• Chemical spills
• Incorrect cleaning
• Lack of maintenance

is excluded from liability.

11.5 UV exposure may cause discolouration over time. This is not a defect.

12. Limitation of Liability

12.1 We shall provide Services with reasonable skill and care as required by law.

12.2 To the fullest extent permitted by law, Our total aggregate liability shall not exceed the Contract Price actually paid.

12.3 We are not liable for:

• Indirect or consequential losses
• Loss of enjoyment
• Emotional distress
• Loss of business or income
• Diminution of property value
• Loss of use

12.4 Nothing excludes liability for death or personal injury caused by negligence or for fraud.

13. Cancellation

13.1 Cancellation up to 8 weeks before start date must be in writing.

13.2 Cancellations within 8 weeks result in loss of deposit.

13.3 If Works have commenced, no refund is due unless We are in material breach.

14. Force Majeure

We are not liable for delay or failure caused by events beyond reasonable control including weather, supply chain disruption or access restrictions.

15. Communications & Evidence

15.1 Communications via email or message form part of the Contract record.

15.2 Verbal discussions are not binding unless confirmed in writing.

15.3 By paying the deposit and/or final balance and/or using the floor area, You confirm acceptance subject only to the defect procedure in Clause 10.

16. Governing Law

These Terms are governed by the laws of England & Wales.

Disputes shall be subject to the jurisdiction of the English courts.